Common Customer Questions
Having answers for tough questions is a sure way to impress your customers. Below are answers to some of the more common questions your customers may ask.
Why should I choose Trex over real wood?
Trex products offer superior durability and performance that you can’t get from wood. Trex will not rot, warp or be damaged by insects. It will not splinter and is soft to the touch. Trex never requires staining or painting and it's an environmentally friendly product.
Isn’t Trex more expensive than wood?
It’s true that the initial investment may be more than real wood. However, because Trex minimizes maintenance costs, value is quickly gained over time. After seven years, the total cost of owning a pressure-treated wood deck equals the cost of a Trex deck.
And over the life of the purchase, Trex offers a far greater value than wood.
If Trex is made from recycled materials, why is it more expensive than real wood?
While most of the raw materials used in making Trex are recycled, these materials are carefully processed to ensure the highest level of quality and performance. You can learn more about our materials and processes on the Environmentally Friendly page.
Why choose Trex over other wood alternatives?
Trex pioneered the wood alternatives outdoor building material industry, and remains the brand leader because we offer the best in style, comfort and performance. No other product offers the track record, years of innovation and proven quality of Trex.
Will Trex products change color or fade?
Because the wood fiber in Trex will be exposed to water and sunlight, the product will lighten over time. Trex will achieve its weathered color after 12-16 weeks. Select colors for Trex products by referencing the weathered images in our informational materials.
Does Trex decking get hotter than pressure-treated wood?
In an independent study, Trex was comparable in surface temperatures to pressure treated boards.
Can Trex send me product samples?
You can find Trex samples at your local dealer as well as The Home Depot and Lowes stores.
Do I have to paint TrexTrim™?
TrexTrim can be painted for aesthetic reasons; however, it is not necessary for its protection or structural performance.
How do you clean Trex products?
You can find more information about how to clean Trex in the cleaning guide.